Eurowings was founded in 1997 and they established a low-cost airline in October 2002 as Germanwings. Germanwings is a low-cost carrier of the Lufthansa Group. The German airline, also known as GmbH, operates in seven bases within Germany: Berlin Tegel, Cologne Bonn, Dortmund, Dusseldorf, Hamburg, Hannover, and Stuttgart Airport with a fleet size of 62. Germanwings serves 130 destinations across Europe and merged this October 2015 with their sister company, Eurowings, though this will only be completed in 2016.
Businesses are composed of people, and people have a downside, so does Germanwings. On the 24th of March 2015, an Airbus A320 flight 4U 9525 from Barcelona to Dusseldorf with a total of 150 people on board crashed 40mins after take off. It was said that the co-pilot, Andreas Lubitz, was treated for suicidal tendencies and was even declared “not fit to work,” and kept that information from his employer. Reports show that Andreas locked the pilot out of the aircraft’s cockpit before initiating a descent to crash into a mountain in Digne, France known as “Massif des Trois-Évêchés.”
InFlight with Germanwings
Germanwings’ services are compressed into one class of service. Passengers enjoy all-leather seats with spacious legroom, offered with an extensive selection of German dishes and/or European cuisines at a reasonable price with complimentary beverages. However, if customers booked with “BEST fare,” they will be served from the à la carte catering in which snacks and drinks are free as well.
The Inflight magazine, Wings, is their inflight entertainment. However, customers have to access this as a PDF file on their personal electronic devices. On a positive note, it’s not only magazines but also daily newspapers in e-paper format.
Official Website and Mobile App
I love the soothing effect that the official website expresses. The wise choice for landscape attractions completes the puzzle. Plus, unlike other airlines’ websites, the words or services are not all around the page. They were able to organize everything to fit into place. The main features of the website let customers search and book flights, check-in online, check flight status, manage their booking, provide information about the airline’s policies and services, and give access to their frequent flyer program Miles & More and Boomerang Club
The mobile app is pretty much similar to the website’s function, wherein customers can also get information on their upcoming flights. The updated app allows customers to plan, book, manage flights and gives access to log in their MyGermanwings, Miles & More, and Boomerang Club account. The travel app is available for Android and iOS users.
Germanwings Reviews of the Passengers
Based on several Germanwings reviews, the passengers are happy with the service of Germanwings. However, some Germanwings reviews show a minor complaint about the airline’s unresponsiveness, late top offers, and favoritism among passengers. Despite these cases, Germanwings gathered a total of 5 out of 10 which was fair enough.
One recent reviewer said that their website booking was very efficient. All flights were on time and with no delay; check-in was smooth and fast, and he even noted that the cabin crew were friendly and professional. He gave the airline a 10/10 rating on the 11th of April 2016 on Skytrax.
How To Reach Them?
- Website URL: http://www.germanwings.com
- Contact number: +44 (0) 330 365; +49 2203 1027 310
- Contact Email: firstname.lastname@example.org
- Fax Number: +49 2203 1027 300
- Head Office Address: Germanwings St. 2, 51147 Cologne, Germany
After reading a variety of Germanwings reviews, the airline really suffered from that unexpected incident. Obviously, customers started to be more doubtful about booking with Germanwings. I can’t blame them because the accident is still fresh in their minds. However, we should always remember that accidents are unwanted or inevitable happenings.
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