Amsterdam Airport Schiphol Reviews

Amsterdam Airport Schiphol Reviews-jos-nijhuis

Jos Nijhuis

The airport’s name originated from Fort Schiphol from the defence works, Stelling van Amsterdam, which was established in 1852 (AMS commenced operations in 1980). Schiphol was derived from the English “Ship Hole,” which defines ship grave, as a reference to its geographical location (prior to Haarlemmermeer) wherein it once had been a large lake whose violent storms destroyed several ships.

AMS is back in the ball game by being included again on the 5th spot in The World’s Top 5 Airports (now on the fourth spot from last year’s sixth). The airline operator of AMS is Schiphol Group and is led by Jos Nijhuis. The 57-year-old Dutch CEO of Amsterdam Airport Schiphol since 2009 had long been planning the growth of the airport; he said, “If it is very busy at the airport, I always go to see how we manage it. We are constantly remodel; I want to see the impact on passengers. Cup of coffee, sit and observe.” Sales rose by 8.1 percent to 1.47 billion euros, net profit by 19.5 percent to 272 million.


As the main airport in the Netherlands and one of Europe’s main air transport hubs, AMC sure has a lot of facilities to accommodate passengers while at the airport waiting for their flight. So, getting lost is not an option again in Amsterdam Airport Schiphol. Information desks are located before passport control in Schiphol Plaza, in arrival halls 2 and 3, and behind passport control in departure lounges 2 and 3. Transfer desks in the concourses offer information on transfers and connecting flights. Touch screen kiosks provide general airport information and are located throughout the terminal.
Amsterdam Airport Schiphol Reviews-facilities
Restrooms are everywhere, and there are a few areas in the terminal where you can enjoy a shower. Medical services are also provided at the airport travel clinic which is located at the departures hall 2, above check-in desk 6.
Amsterdam Airport Schiphol Reviews-shopSchiphol Airport prides itself on its culinary offerings and boasts a broad range of bars, cafés, restaurants, and brasseries, which serve anything from seafood and grilled meat to Dutch pancakes and fast-food. These eateries are situated throughout the terminal, both landside and airside. There is a large choice of shops at Amsterdam Airport Schiphol, including a duty-free outlet, a 24-hour supermarket at Schiphol Plaza pre-security, and various clothing shops, newsagents, and gift retailers post-security. A duty-free pre-order and collection service is available online.

Sleepovers are allowed at the airport since AMC is operational for 24 hours. Free WiFi is also available just by connecting to the network “Schiphol_Airport_Wi-Fi,” but make sure to select ‘Free Wi-Fi’ if you want free access. Additionally, Internet centers are located at the departure lounges 1, 3, and 4.


Amsterdam Airport Schiphol Reviews-nederlandse-spoorwegenTo get to the busiest airport in the Netherlands, there are two ground transports available: either through Nederlandse Spoorwegen, the national Dutch train operator which has a terminal railway located just underneath the passenger terminal complex of AMS, or by bus. The airport is located just 14 km outside the capital, Amsterdam (located 20 minutes southwest of Amsterdam, in the municipality of Haarlem, province of North Holland).

Location – Traffic – Service

Being the busiest and international airport of the Dutch people, Amsterdam Airport Schiphol caters annually to over 52 million mixed tourists and business passengers. The oldest airline operating, KLM Airlines, is based at AMS. Aside from KLM, there are over 100 airlines flying into Schipol, not to mention 20 more budget airlines catering low-budget flights across Europe.
Amsterdam Airport Schiphol Reviews-klm
AMS has more than 100 carriers that serve a total of 301 domestic and international destinations on a regular basis. Direct (non-stop) destinations grew by 9 to a total of 274. Regular destinations serviced exclusively by full freighters (non-passenger) grew by eight to a total of twenty-seven. The international airport of the Netherlands has non-stop connections with an extensive range of cities throughout Europe, North and South America, Africa, and Asia.

Airport/Terminal Map
Amsterdam Airport Schiphol Reviews-map

Amsterdam Airport Schiphol Reviews and News

However, based on some Amsterdam Airport Schiphol reviews, the Dutch international airport harnessed a total 5/10-star rating according to Skytrax; this is average but not good enough. Customers are commenting about the sudden changes to centralize the security checks which delay them and waste most of their time falling in line. But, some reviewers see the improvements as it was done to enhance the services inside the airport. This was like the breakeven of the Amsterdam Airport Schiphol volume of passengers.

In reference to Amsterdam Airport Schiphol’s Mission, their aim is, “To permanently connect the Netherlands to the rest of the world in order to contribute to prosperity and well-being in this country and elsewhere; Connecting to compete and to complete. We conduct our domestic and international operations in a balanced manner, and in doing so reflect our key values: reliability, efficiency, hospitality, inspiration and sustainability.” To see the whole Mission description of AMS, click here.
Amsterdam Airport Schiphol Reviews-logo
Contact Information:

  • Airport Code: AMS
  • Phone number: +31 20 794 0800
  • Website URL:
  • Address: Evert van de Beekstraat 202, 1118 CP Schiphol, Netherlands


Based on Amsterdam Airport Schiphol reviews, AMS was built as a single-terminal airport concept which makes massive intake of passenger flow more concise. This strategic idea led the Dutch international airport to gather over 200 awards in almost 4 decades. This only proves the consistency of the airport’s stability in sustaining happy passenger flow.

An anonymous traveler once said, “Follow what you are genuinely passionate about and let that guide you to your destination.”

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